Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Level Up Casino, we believe that gaming should be enjoyed as entertainment only. Casino games are games of chance, and the odds always favour the house. Never gamble with money you cannot afford to lose, and never view gambling as a way to earn money or solve financial problems.
Responsible gaming is important to us, and we encourage all players to gamble within their means and to seek help if their gambling becomes problematic.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction to use our services. In Australia, the legal gambling age is 18 years. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under the legal gambling age, please do not attempt to access our casino services.
Warning Signs of Problem Gambling
Problem gambling can develop quickly. Be aware of these warning signs:
- Chasing losses — trying to win back money you have lost
- Gambling with money intended for bills, rent, or other essential expenses
- Hiding your gambling from friends, family, or partners
- Gambling for longer periods than intended
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts of money for the same level of excitement
- Failed attempts to reduce or stop gambling
- Neglecting work, education, relationships, or hobbies due to gambling
- Borrowing money to fund gambling
- Experiencing mood swings or depression related to gambling outcomes
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Controls
We offer a range of tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a given period
- Reality Checks: Receive regular reminders of how long you have been playing and how much you have spent
- Session Time Limits: Automatically log out after a set period of play
- Self-Exclusion: Temporarily or permanently exclude yourself from our casino and affiliated sites
These tools are available in your account settings. If you need assistance enabling any of these features, please contact our support team.
Support Organisations & Resources
If you are struggling with problem gambling, please reach out to one of these organisations:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free, confidential support and counselling for people with problem gambling
- Lifeline Australia: 13 11 14 (24/7) — General mental health and crisis support
- Beyond Blue: 1300 22 4636 — Mental health and emotional wellbeing support
United Kingdom
- GamCare: www.gamcare.org.uk — Confidential support, advice, and treatment for problem gamblers
- GamStop: www.gamstop.co.uk — National self-exclusion scheme for online gambling
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Evidence-based prevention and treatment resources
United States
- National Council on Problem Gambling: www.ncpgambling.org — Helpline: 1-800-522-4700 (24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de — Federal centre for health education with problem gambling resources
If You Have a Problem, Seek Help Now
Problem gambling is treatable, and support is available. If you or someone you know is struggling with gambling, please do not hesitate to reach out to one of the organisations listed above. They offer free, confidential support and can help you regain control.
Remember: Asking for help is a sign of strength, not weakness.